Cancellation/Refund Policy
At Chitrakala, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not entirely happy with your artwork, we offer a transparent refund and returns policy outlined below.
Eligibility for Returns
- We accept returns within a minimum of 7 days, in case of any national holidays, so we can receive it within 14 days from the date of delivery.
- To be eligible for a return, the artwork must be in its original condition, undamaged, and in its original packaging.
Process for Returns
- To initiate a return, please contact our customer support team via email or phone within the 14-day return period.
- We will provide you with a return authorization and detailed instructions for returning the artwork.
Return Shipping
- The customer is responsible for the return shipping costs unless the return is due to our error or a defective product.
- We recommend using a tracked shipping method to ensure the safe return of the artwork.
Refund Process
- Once the returned artwork is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed using the original payment method within 14 days of receiving the returned artwork.
- Please note that shipping and handling charges are non-refundable.
Non-Returnable Items
- Custom commissions or personalized artwork created specifically for you are non-returnable.
- Digital downloads, gift cards, and sale items are also non-returnable and non-refundable.
Damaged or Defective Artwork
- In the unlikely event that your artwork arrives damaged or defective, please contact us immediately.
- We may request supporting documentation such as photographs to assess the issue.
- We will arrange for a replacement or refund, including any associated shipping costs.
Cancellation of Orders
- If you wish to cancel your order, please contact us as soon as possible.
- If the order has not been shipped, we will cancel the order and issue a refund.
- If the order has already been shipped, the return process outlined above will apply.
Please note that this Refund and Returns Policy applies to purchases made directly through the Chitrakala website. For purchases made through third-party platforms or galleries, their respective refund and returns policies may apply.
If you have any questions or need further assistance regarding our refund and returns policy, please don’t hesitate to reach out to our customer support team.
