Shipping & Delivery Policy
At Chitrakala, we strive to provide a seamless and efficient shipping experience for our customers. Please review our Shipping & Delivery Policy to understand how we handle shipping and delivery of your orders.
Processing Time
- Once your order is placed, it will be processed and prepared for shipment. The minimum time period is 5 days, and the maximum time period is 10 business days.
- Please note that processing time may vary depending on the availability of the artwork and any customization requested.
Shipping Methods and Carriers
- We partner with reliable shipping carriers to ensure safe and prompt delivery of your orders.
- The shipping method and carrier will be determined based on the destination and size/weight of the artwork.
Shipping Costs
- Shipping costs will be calculated and displayed during the checkout process based on the shipping destination and the size/weight of the artwork.
- Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
Estimated Delivery Time
- The estimated delivery time will depend on the shipping destination and the shipping method selected.
- Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor the progress of your delivery.
Packaging
- We take utmost care to package your artwork securely and protect it from damage during transit.
- Depending on the size and nature of the artwork, it will be packaged using appropriate materials, such as protective sleeves, bubble wrap, or sturdy boxes.
Damaged or Lost Shipments
- In the rare event that your artwork arrives damaged or is lost in transit, please contact us immediately.
- We will work closely with you to resolve the issue, which may involve filing a claim with the shipping carrier or arranging for a replacement or refund.
Order Tracking
- You can track the progress of your shipment by using the tracking number provided in the shipping confirmation email.
- If you have any questions or concerns about your order’s delivery status, please contact our customer support team for assistance.
Please note that unexpected delays in shipping and delivery may occur due to unforeseen circumstances, such as weather conditions or disruptions in transportation services. While we strive to meet estimated delivery times, we cannot guarantee exact delivery dates.
If you have any further questions or inquiries regarding our Shipping & Delivery Policy, please don’t hesitate to contact our customer support team
